Support

Need help with CrewBuddy? We're here for you.

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Frequently Asked Questions

How do I sync my roster?

Go to Settings > Schedule Settings and choose your import method: CrewBids (cockpit crew), ICS calendar link (cabin crew), or Netline PDF upload (KLC crew).

My schedule is not updating. What should I do?

Pull down to refresh on the Roster view. If that doesn't work, go to Settings > Schedule Settings and re-sync your schedule. Make sure you have an active internet connection.

How do I restore my premium subscription?

Go to Settings > tap "Restore Purchases" on the subscription screen. Your subscription is tied to your Apple ID and will be restored automatically.

How do I enable Live Activities?

Go to Settings > Live Activities and make sure they are enabled. Your device must be running iOS 16.1 or later. Live Activities will appear automatically during your duty.

How do I add friends?

Go to Friends from the side menu and tap the add button. Search for crew members by name. They need to have their profile set to searchable in their privacy settings.

How do I delete my account?

Go to Settings > Personal Info > Delete Account. Your data will be permanently removed after a 30-day grace period.

Is CrewBuddy affiliated with KLM?

No. CrewBuddy is independently developed and is not officially affiliated with or endorsed by KLM Royal Dutch Airlines.

Still need help?

Email: support@crewbuddy.nl

Phone: +31 6 5775 4680